You may return or exchange most Bagby products within 30 days of delivery, as long as the item is unused and in original condition. Personalized items are not eligible for return. Please read the details below to understand our full policy. Changing

You may return or exchange most Bagby products within 30 days of delivery, as long as the item is unused and in original condition. Personalized items are not eligible for return. Please read the details below to understand our full policy. <hr>Changing or Cancelling Your Order<ul><li>Orders can&apos;t be changed or cancelled from your account &#x2014; your account lets you view your order and its tracking only.</li><li>To cancel an order, change an item, or update your shipping address, please contact our support team. A member of our team will review your request during normal business hours and make the change if it&apos;s still possible.</li><li>Orders move through our system quickly, so we can&apos;t guarantee a change or cancellation can be made before your order ships.</li><li>If your order has already shipped, you can still request a return or exchange once it arrives, as outlined below.</li></ul> <hr>Returns &amp; Exchanges<ul><li>You have 30 days from the date of delivery to request a return or exchange.</li><li>Products must be unused, in original condition, and returned with the original invoice.</li><li>Personalized items are not eligible for return or exchange.</li><li>Return shipping costs are the responsibility of the customer.</li></ul> <hr>Refunds<ul><li>Customers may choose whether they wish to receive refunds to the original payment method or to store credit.</li><li>Once the refund is issued to the original payment method, or to store credit, the refund method may not be changed.&#xA0;</li><li>The refund will be issued once the item is received and inspected. If the returned item is not in suitable condition, it may be&#xA0;returned to you at your expense.</li><li>Alarm clocks must be shipped back in a protective shipping box; otherwise, refunds will not be issued.</li><li>If the item arrived damaged or not functioning, contact us for a full refund&#x2014;we&#x2019;ll cover the costs.</li><li>For exchanges, any price difference will be charged or refunded to the original payment method.</li></ul> <hr>Important Return Conditions<ul><li>Do not return items without contacting us first or sending to an incorrect address&#x2014;these are ineligible for refunds.</li><li>Returns made more than 30 days after your last customer service interaction will not be accepted.</li><li>Items marked as &#x201C;delivered&#x201D; by the shipping carrier are not eligible for refund or replacement.</li></ul> <hr>International Orders<ul><li>Customers outside the USA are responsible for return shipping costs.</li><li>The original shipping cost and any import duties or VAT will be deducted from the refund.</li></ul> <hr>How to Start a Return or Exchange<ol start="1"><li>Ensure that your order is within 30 days of delivery.</li><li>Ensure the item is unused and in original condition.</li><li>Use our <a href="https://bagby.returnlogic.com/" target="_blank" rel="noopener noreferrer" id="isPasted">Bagby Returns Portal</a> to request a return or exchange.</li><li>Ship the product with tracking.</li></ol> <hr>Need Help?If you have any questions or need assistance with a return, please contact us directly through our support team. We&#x2019;re here to help.

How do I return a product to Bagby?

Although we are based in the USA, we ship worldwide. We make Bagby available all around the world.

Although we are based in the USA, we ship worldwide. We make Bagby available all around the world.

Where Does Bagby Ship To?

We normally use a USPS service for businesses but you might find other options (Fedex, UPS, etc) depending on where you are located. Once we sent your Bagby, you will receive a tracking code to track the status of your order at all times.

We normally use a USPS service for businesses but you might find other options (Fedex, UPS, etc) depending on where you are located. Once we sent your Bagby, you will receive a tracking code to track the status of your order at all times.

How Does Bagby Ship Orders?

Yes, at Bagby we believe in the quality of our goods and warrants to the consumer that, for up to 1 year from the date of purchase, the goods will be replaced or repaired when there is a defective in materials or workmanship. Bagby Warranty does not

Yes, at Bagby we believe in the quality of our goods and warrants to the consumer that, for up to 1 year from the date of purchase, the goods will be replaced or repaired when there is a defective in materials or workmanship.Bagby Warranty does not cover damage caused by abuse, neglect, unreasonable use of the product or failure to follow instructions provided with the product. We do not warrant against normal wear, including lens scratching or accidental product breakage.Lost items are not covered by the warranty. This warranty doesn&apos;t cover any shipping costs associated to returns or replacements.

Shipping and Returns

How do I return a product to Bagby?

Where Does Bagby Ship To?

How Does Bagby Ship Orders?

What is the Bagby Warranty Policy?